Detailed Diagnostic Session
Where the journey starts
- 1 hr1 hour
- Location 1
Diagnostic sessions take place at our business address where we can use the area surrounding us to assess the behavioural problems you are facing in a controlled environment. We always want to see first hand what problems you are experiencing so that we can understand the issues fully and help to advise the best training methods to help you and your dog. This session is for one dog to attend. If you have multiple dogs you would like to attend please notify us and we can book you a longer session.
Introduction Please contact us if you have any questions or concerns about these policies. It is our goal to protect our mutual interests. Clear policies improve communication, and therefore promote healthy relationships between us. Cancellations The Company reserves the right to cancel or reschedule any booked Services. It is the Clients responsibility to give advanced warning directly to the trainer or therapist if not able to attend a Service on the specified date and time booked for any reason. 48 hours notice must be given in order to cancel a confirmed Service. All cancellations must be made by phoning the trainer or therapist directly (Phone). Cancellations will not be accepted by any other means (Email, Txt, Voicemail). The cancellation fee is applicable when the above clause is not met: 100% the total Service fee (including any travel fee applied). 14 days advance notice before the start date is required to cancel any courses to receive a full refund or to use as credit against a future course. Failure to provide 14 days notice will result in the original payment forfeited. The Company may consider true emergencies on a one-to-one basis and reschedule without charge (Proof may be required at the Company's discretion). No Shows If a Client does not attend the Service that has been booked they will be charged at the full rate for that Service. If a Client does not attend a Detailed Diagnostic Session [No charge] they will not be offered a further free booking. They will be required to pay full price for a One to One Session. Make up sessions are not available for groups or courses. However, an abbreviated private lesson may be available at a prorated cost. Please contact us for details and current pricing information. Delay of Session If a Client arrives late during any session the trainer or therapist will continue the appointment for the remaining time of the booked session. If the trainer or therapist is unable to safely complete a booked session due to the client arriving late the client will be given an opportunity to book an additional session at full cost. Residential and Boarding If the Client needs to change the date of boarding or a residential stay the following restrictions apply: Deposits are non-refundable for any reason 14 days notice prior to the start date is required to cancel or reschedule. Failure to provide this will result in any original payments or deposit being forfeited and a new deposit will be required to reschedule. Refunds We do not offer monetary refunds as we 100% stand behind our services. Instead of offering a monetary refund we offer a Lifetime Guarantee. This means that we will continue to work with owners who are working hard, and following my recommendations for as long as it takes. In this way, those owners who are truly invested in their dog’s training and well being are assured that they will get everything they need out of our program. Restrictions apply. Please contact us for details. In the event a block booking has been purchased, it is the Client's responsibility to book any [and all] sessions. Unused block booked sessions will not be refunded once paid for but can be transferred to another Service on a unit for unit basis irrespective of price. Returns and refunds for purchased products/merchandise Products may be returned in good condition and in original packaging within 30 days of purchase. Any products that have been used, display signs of use/excessive wear, are dirty, have pet hair on them, used dog fence flags, or other signs of prolonged use are not eligible for a refund. Please contact us directly, and we will assist you with your return or repair if needed: firstname.lastname@example.org.
Holistic Hounds, Clares Green Road, Spencers Wood, Reading, UK